Refund policy
We want the return and refund process at Alluriatoy to be clear and straightforward. Please review the information below before requesting a cancellation, return, or refund.
Can I cancel my order?
You may cancel your order before the product has been shipped or produced.
If your cancellation request is accepted before shipment or production, you will receive a full refund.
Once an order has already been shipped, it can no longer be cancelled.
How long do I have to request a return?
We accept eligible returns requested within 14 days after delivery.
To be eligible for a return:
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The item must be unused.
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The item must be in the same condition in which you received it.
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The item must be in its original packaging.
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A receipt or other proof of purchase is required.
Before sending any item back, please contact our customer service team to confirm the correct return address.
Do not return your order without first contacting us.
Are custom or personalized products returnable?
Custom-order and personalized products are not eligible for the 14-day return policy.
Do you offer exchanges?
We accept exchanges only for products with quality defects, products that arrive damaged, or incorrect products sent due to an error on our side.
We do not accept exchanges for change of mind, personal preference, or other non-defective products.
To request an exchange, please contact support@alluriatoy.com before returning any item. Our customer service team will provide the appropriate return instructions.
Alluriatoy will cover the return shipping costs for approved exchanges involving product defects, damage, or incorrect items caused by our error.
Who pays for return shipping?
If the return is requested for reasons caused by the customer, the customer is responsible for the return shipping cost. The exact shipping fee will depend on the carrier or express company selected.
If the product has a quality defect, arrives damaged, or is incorrect due to an error on our side, Alluriatoy will cover the return shipping cost.
Please contact our customer service team before returning the product so we can provide the appropriate return instructions.
Where should I send my return?
For customers in the United States, eligible returns are sent to our U.S. warehouse.
Please contact our customer service team before shipping your return. We will provide the correct U.S. warehouse return address and the information needed to proceed.
Do not send your return without receiving our return instructions.
Do you charge a restocking fee?
No. Alluriatoy does not charge a restocking fee for product returns.
How are refunds processed?
Once your returned item is received and inspected, we will email you to confirm that we have received it.
We will then notify you whether your refund request has been approved or rejected.
Once your refund is approved, we will initiate the refund immediately to your original payment method.
The time it takes for the refunded amount to appear in your account depends on your bank, credit card issuer, or payment provider. Additional processing time may apply depending on their procedures.
What should I do if my refund has not arrived?
If you have not received your refund after it has been approved:
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Check your bank account again.
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Contact your credit card company, as the refund may take some time to be officially posted.
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Contact your bank, as additional processing time may apply.
If you have completed these steps and still have not received your refund, please contact us at:
How do I start a return?
Before returning any product, please contact our customer service team at:
We will provide the correct return address and the information needed to proceed with your return.