Refund policy
RETURNS & REFUND POLICY
We want the return and refund process at Alluriatoy to be clear and straightforward. Please review the information below before requesting a cancellation, return, or refund.
Can I cancel my order?
You may cancel your order before the product has been shipped or produced.
If your cancellation request is accepted before shipment or production, you will receive a full refund.
Once an order has already been shipped, it can no longer be cancelled.
How long do I have to request a return?
We accept eligible returns requested within 14 days after delivery.
To be eligible for a return:
- The item must be unused
- The item must be in the same condition in which you received it
- The item must be in its original packaging
- A receipt or other proof of purchase is required
Before sending any item back, please contact our customer service team to confirm the correct return address.
Do not return your order without first contacting us.
Are custom or personalized products returnable?
Custom-order and personalized products are not eligible for the 14-day return policy.
Who pays for return shipping?
If the return is requested for reasons caused by the customer, the customer is responsible for the return shipping cost. The exact shipping fee will depend on the carrier or express company selected.
If the product arrives damaged or incorrect due to an error on our side, the customer will not be required to pay the return shipping cost for that reason.
Do you charge a restocking fee?
No. Alluriatoy does not charge a restocking fee for product returns.
How are refunds processed?
Once your returned item is received and inspected, we will email you to confirm that we have received it.
We will then notify you whether your refund request has been approved or rejected.
If your refund is approved, it will be issued to your original payment method.
What should I do if my refund has not arrived?
If you have not received your refund after it has been approved:
- Check your bank account again.
- Contact your credit card company, as the refund may take some time to be officially posted.
- Contact your bank, as additional processing time may apply.
If you have completed these steps and still have not received your refund, please contact us at:
How do I start a return?
Before returning any product, please contact our customer service team at:
We will provide the correct return address and the information needed to proceed with your return.